Frequently Asked Questions
Find answers to your questions
Where do you deliver?
We currently deliver across the entire UK. Standard shipping takes 2-3 business days (£2.99) and express shipping arrives next day (£4.99). Orders over £50 qualify for free standard shipping!
How can I track my order?
Once your order is processed, you'll receive a confirmation email with shipping details. If you have any questions about your order, you can contact us at [email protected] and we'll be happy to help.
What is your return policy?
We accept returns within 14 days of receiving your order for unopened products in their original packaging. If your product arrived damaged or incorrect, we'll cover the return shipping costs. Contact us at [email protected] to start the process.
Are the products authentic and safe?
Absolutely. All our products are 100% authentic, imported directly from certified manufacturers in Asia. Every product complies with EU cosmetic regulations and undergoes quality checks before shipping.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe, our 100% secure payment gateway. Your financial information is protected with bank-level encryption.